Evidence and safety

What Nearby offers, where its limits are, and which published sources support these facts.

Compared with published information: 2026-09-24

Product

Primary product: Nearby is an AI companion for emotional support and self-reflection in a web app. It is not a conversation with a human psychologist.
Sign-in: An account is required: sign in with an email code or Google. Using the app is not anonymous access without registration.
Available and planned tools: The app offers support chats and structured reflection sessions. The plan catalog also lists a journal and personalization. The separate practices library is marked as coming soon on the website.
Website languages and regions: This website has English and Russian versions. A language choice does not establish country availability, payment methods, emergency numbers or all languages supported by the AI.
Product contact: The published policies list hi@nearbyto.me for general questions and operator registration details on request.

Self-help approach: CBT-informed conversation can help organize a situation, thoughts and a possible next step. This is self-help, not a course of treatment or a guaranteed result.
Research is not product validation: The blog discusses research on other systems. Those findings do not establish clinical effectiveness or superiority for Nearby. The MIND article explains why its 42% result is not a product comparison.
About this update: Updated on 24 September 2026 after comparing website copy, the sign-in flow, the public plan catalog and published policies. This is an editorial check, not a clinical review or infrastructure audit.

Not a replacement: Nearby does not replace a licensed psychologist, psychotherapist, psychiatrist, emergency line, or medical diagnosis.
Crisis boundary: Acute crisis requires local emergency services or human support. Do not wait for an AI reply when urgent help is needed. The service does not guarantee detection of danger or automatic contact with a specialist.
Responsibility for decisions: AI can misunderstand context and produce incorrect answers. A supportive response is not a diagnosis or a recommendation to change treatment.

Published data policy: The privacy policy describes processing of account, technical and conversation data, including involvement of service providers. It does not mean that no personal data is collected or that only the user can access the dialogue.
Deletion requests: The published channel for data-rights and deletion requests is privacy@nearbyto.me. The policy describes applicable conditions and retention; this page does not guarantee immediate erasure from every system.
Privacy limits: Do not include identifying or sensitive details that are unnecessary for the conversation. This facts page does not certify end-to-end encryption, storage location or access controls.

Plans: Pro and Pro Max are paid subscriptions. Compare prices and included access on the pricing page; confirm currency, billing period and payment conditions in the app before paying.
Trial: The public catalog checked on 24 September 2026 lists a three-day Pro trial once per user, with no card required and no automatic renewal. This is limited trial access, not a permanent free plan.
Regional payment conditions: English or Russian website content does not guarantee that a particular card or payment method is accepted. Check the options presented at checkout.